Auditwise test
🧩 Syntax:
{
"auditId": null,
"userId": null,
"categories": [
{
"id": "15282fa2-1275-f011-a855-000d3a7e86d2",
"categoryId": "2218b504-2e66-f011-a855-000d3a7e86d2",
"categoryKey": "81782500-e046-4977-9259-0197acdd6def",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"auditId": "15d600e4-3bb5-4ab0-9d83-01988e8aab0d",
"auditVersionId": "6a90486c-68ac-437b-91f4-01988e8df6f5",
"categoryTitle": null,
"orderId": 1,
"categoryTargetPercent": 0,
"isCompliance": false,
"sections": [
{
"id": "16282fa2-1275-f011-a855-000d3a7e86d2",
"auditTemplateId": null,
"auditTemplateVersionId": null,
"auditId": "15d600e4-3bb5-4ab0-9d83-01988e8aab0d",
"auditVersionId": "6a90486c-68ac-437b-91f4-01988e8df6f5",
"sectionId": "2318b504-2e66-f011-a855-000d3a7e86d2",
"categoryId": "2218b504-2e66-f011-a855-000d3a7e86d2",
"sectionKey": "18b6e79d-1414-4192-aa17-0197acdd6e41",
"categoryKey": "81782500-e046-4977-9259-0197acdd6def",
"sectionTitle": "Sales Journey",
"orderId": 1,
"sectionTargetPercent": 0,
"isCompliance": false,
"questions": [
{
"id": "17282fa2-1275-f011-a855-000d3a7e86d2",
"questionKey": "894753f2-a4d9-4d20-b719-0197acdd6e92",
"answerKey": "35dce5a8-05b6-4d82-9f6d-0197acdd6b1f",
"questionId": "2418b504-2e66-f011-a855-000d3a7e86d2",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"auditId": "15d600e4-3bb5-4ab0-9d83-01988e8aab0d",
"auditVersionId": "6a90486c-68ac-437b-91f4-01988e8df6f5",
"sectionId": "2318b504-2e66-f011-a855-000d3a7e86d2",
"categoryId": "2218b504-2e66-f011-a855-000d3a7e86d2",
"sectionKey": "18b6e79d-1414-4192-aa17-0197acdd6e41",
"answerSetKey": null,
"answerSetId": "fb17b504-2e66-f011-a855-000d3a7e86d2",
"categoryKey": null,
"causeId": null,
"causeKey": null,
"questionText": "How was the @Agent pitch and enthusiasm?",
"allowAttachments": false,
"allowNotes": false,
"allowPrompt": true,
"isCompliance": false,
"displayEdit": false,
"questionWeight": 1,
"showAvailableAnswerSets": false,
"editText": false,
"editWeight": false,
"showQuestionOptions": false,
"orderId": 1,
"createdDate": null,
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null,
"answerSet": {
"id": "fb17b504-2e66-f011-a855-000d3a7e86d2",
"answerSetKey": "5136b62d-31e7-4d67-8f0f-0197acdd6acd",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"answers": [
{
"id": "fc17b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "35dce5a8-05b6-4d82-9f6d-0197acdd6b1f",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"answerSetId": "fb17b504-2e66-f011-a855-000d3a7e86d2",
"answerSetKey": "5136b62d-31e7-4d67-8f0f-0197acdd6acd",
"notApplicable": false,
"failsQuestion": false,
"name": "Average",
"color": "#f39834",
"score": 25,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 1,
"createdDate": "2025-07-21T12:27:14.4633333",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null
},
{
"id": "fd17b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "713a349d-1ba3-43d2-b518-0197acdd6b70",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"answerSetId": "fb17b504-2e66-f011-a855-000d3a7e86d2",
"answerSetKey": "5136b62d-31e7-4d67-8f0f-0197acdd6acd",
"notApplicable": false,
"failsQuestion": false,
"name": "Good",
"color": "#FFC107",
"score": 50,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 2,
"createdDate": "2025-07-21T12:27:14.54",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null
},
{
"id": "fe17b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "89e1eba6-7177-4a95-9f18-0197acdd6bc8",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"answerSetId": "fb17b504-2e66-f011-a855-000d3a7e86d2",
"answerSetKey": "5136b62d-31e7-4d67-8f0f-0197acdd6acd",
"notApplicable": false,
"failsQuestion": false,
"name": "Very Good",
"color": "#46BE8A",
"score": 75,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 3,
"createdDate": "2025-07-21T12:27:14.62",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null
},
{
"id": "ff17b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "ea4faf4c-6f3a-4eb0-83f3-0197acdd6c1f",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"answerSetId": "fb17b504-2e66-f011-a855-000d3a7e86d2",
"answerSetKey": "5136b62d-31e7-4d67-8f0f-0197acdd6acd",
"notApplicable": false,
"failsQuestion": false,
"name": "Excellent",
"color": "#2196F3",
"score": 100,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 4,
"createdDate": "2025-07-21T12:27:14.6966667",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null
}
],
"orderId": 1,
"createdDate": "2025-07-21T12:27:14.3833333",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null,
"answerSetPrompt": null
},
"causes": [],
"selectedAnswer": {
"id": "fc17b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "35dce5a8-05b6-4d82-9f6d-0197acdd6b1f",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
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"answerSetKey": "5136b62d-31e7-4d67-8f0f-0197acdd6acd",
"notApplicable": false,
"failsQuestion": false,
"name": "Average",
"color": "#f39834",
"score": 25,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 1,
"createdDate": "2025-07-21T12:27:14.4633333",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null
},
"score": 25,
"achievedPoints": 25,
"availablePoints": 100,
"complianceFail": false,
"questionFail": false,
"sectionFail": false,
"categoryFail": false,
"hardFail": false,
"answerId": "fc17b504-2e66-f011-a855-000d3a7e86d2",
"showAddComment": false,
"editTip": false,
"tip": null,
"allowTip": false,
"notApplicable": false,
"questionComments": [],
"prompt": "Mark as \"Average\" if The pitch feels scripted and robotic, lacking engagement or connection with the prospect.\nMark as \"Good\" if The pitch is delivered in good tone and energy but there is minimal or no attempt to highlight key features or benefits.\nMark as \"Very Good\" The pitch is delivered enthusiastically and confidently and with good engagement with the prospect.\nEffectively presenting at least 1 key feature.\nMark as \"Excellent\" if The pitch is delivered with high energy and confidence, showcasing knowledge and adaptability.\nEffectively presenting 2 or more features and benefits with good rapport building.",
"questionMetaData": null,
"questionFocus": null,
"wiseAnswerConfidence": 95,
"wiseScore": 0,
"wiseAnalysis": "The agent's pitch was conversational and engaging, but it lacked the high energy and confident delivery needed to score higher. While the agent built rapport with the customer, the pitch felt somewhat scripted at times.",
"wiseSuggestion": "To improve the pitch, the agent should focus on delivering it with more enthusiasm and confidence. They should also try to incorporate more natural language and fewer scripted phrases. Highlighting key features and benefits more explicitly would also enhance the pitch's effectiveness. Practicing the pitch beforehand and focusing on a more energetic and confident tone will help.",
"wiseFeedback": null,
"utterances": null,
"customerJourneyScoringMethodId": null,
"autoAwardMinScore": null,
"autoAwardMaxScore": null,
"autoAwardId": null,
"autoAwardAnswerId": null,
"autoAwardAnswerKey": null
},
{
"id": "18282fa2-1275-f011-a855-000d3a7e86d2",
"questionKey": "61cf4bf4-4ab1-47a2-9a70-0197acdd6eec",
"answerKey": "8811f691-0368-4d70-aa88-0197acdd6d54",
"questionId": "2518b504-2e66-f011-a855-000d3a7e86d2",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"auditId": "15d600e4-3bb5-4ab0-9d83-01988e8aab0d",
"auditVersionId": "6a90486c-68ac-437b-91f4-01988e8df6f5",
"sectionId": "2318b504-2e66-f011-a855-000d3a7e86d2",
"categoryId": "2218b504-2e66-f011-a855-000d3a7e86d2",
"sectionKey": "18b6e79d-1414-4192-aa17-0197acdd6e41",
"answerSetKey": null,
"answerSetId": "0018b504-2e66-f011-a855-000d3a7e86d2",
"categoryKey": null,
"causeId": null,
"causeKey": null,
"questionText": "How well did the @Agent attempt to build rapport?",
"allowAttachments": false,
"allowNotes": false,
"allowPrompt": true,
"isCompliance": false,
"displayEdit": false,
"questionWeight": 1,
"showAvailableAnswerSets": false,
"editText": false,
"editWeight": false,
"showQuestionOptions": false,
"orderId": 2,
"createdDate": null,
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null,
"answerSet": {
"id": "0018b504-2e66-f011-a855-000d3a7e86d2",
"answerSetKey": "fc1a29fb-6807-4c7d-879b-0197acdd6c6c",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"answers": [
{
"id": "0118b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "af863853-b79a-4d2d-a156-0197acdd6cba",
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"answerSetKey": "fc1a29fb-6807-4c7d-879b-0197acdd6c6c",
"notApplicable": false,
"failsQuestion": false,
"name": "Low",
"color": "#f39834",
"score": 25,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 5,
"createdDate": "2025-07-21T12:27:14.8533333",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
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},
{
"id": "0218b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "f9bfbe62-e1a6-4524-87fc-0197acdd6d07",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
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"answerSetKey": "fc1a29fb-6807-4c7d-879b-0197acdd6c6c",
"notApplicable": false,
"failsQuestion": false,
"name": "OK",
"color": "#FFC107",
"score": 50,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 6,
"createdDate": "2025-07-21T12:27:14.93",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
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},
{
"id": "0318b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "8811f691-0368-4d70-aa88-0197acdd6d54",
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"answerSetKey": "fc1a29fb-6807-4c7d-879b-0197acdd6c6c",
"notApplicable": false,
"failsQuestion": false,
"name": "Good",
"color": "#46BE8A",
"score": 75,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 7,
"createdDate": "2025-07-21T12:27:15.01",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
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},
{
"id": "0418b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "5d3c6177-0e27-4f29-b8e3-0197acdd6da1",
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"answerSetKey": "fc1a29fb-6807-4c7d-879b-0197acdd6c6c",
"notApplicable": false,
"failsQuestion": false,
"name": "Exceptional",
"color": "#2196F3",
"score": 100,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 8,
"createdDate": "2025-07-21T12:27:15.0866667",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
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}
],
"orderId": 2,
"createdDate": "2025-07-21T12:27:14.7766667",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
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"answerSetPrompt": null
},
"causes": [],
"selectedAnswer": {
"id": "0318b504-2e66-f011-a855-000d3a7e86d2",
"answerKey": "8811f691-0368-4d70-aa88-0197acdd6d54",
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"answerSetKey": "fc1a29fb-6807-4c7d-879b-0197acdd6c6c",
"notApplicable": false,
"failsQuestion": false,
"name": "Good",
"color": "#46BE8A",
"score": 75,
"failsSection": false,
"failsCategory": false,
"failsCard": false,
"selected": false,
"showEditName": false,
"showColorPicker": false,
"editScore": false,
"orderId": 7,
"createdDate": "2025-07-21T12:27:15.01",
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
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},
"score": 75,
"achievedPoints": 75,
"availablePoints": 100,
"complianceFail": false,
"questionFail": false,
"sectionFail": false,
"categoryFail": false,
"hardFail": false,
"answerId": "0318b504-2e66-f011-a855-000d3a7e86d2",
"showAddComment": false,
"editTip": false,
"tip": null,
"allowTip": false,
"notApplicable": false,
"questionComments": [],
"prompt": "Mark as \"Low\" if Minimal levels of interaction and rapport with the prospect politely answering questions but showing limited\nengagement. Little to no connection established between the @Agent and @Customer.\nMark as \"OK\" if There is a small amount of interaction and rapport present, minimal attempt but still some levels of\nconversation outside of the script.\nMark as \"Good\" if There is a good amount of interaction and rapport present, mutual engagement, laughter or a lot of\nconversation outside of the script. Prospect shows genuine interest in the conversation.\nMark as \"Exceptional\" if Both parties demonstrate exceptional engagement and high levels of rapport. Natural and\nengaging conversation back and forth beyond the script with a strong sense of mutual connection and relationship building taking place.",
"questionMetaData": null,
"questionFocus": null,
"wiseAnswerConfidence": 90,
"wiseScore": 0,
"wiseAnalysis": "The agent demonstrated good rapport-building skills by engaging in friendly conversation and laughter with the customer. The conversation flowed naturally, going beyond the initial sales pitch.",
"wiseSuggestion": "To further enhance rapport, the agent could have incorporated more personalized questions about the customer's business or interests. Showing genuine curiosity and actively listening to the customer's responses would create a stronger connection.",
"wiseFeedback": null,
"utterances": null,
"customerJourneyScoringMethodId": null,
"autoAwardMinScore": null,
"autoAwardMaxScore": null,
"autoAwardId": null,
"autoAwardAnswerId": null,
"autoAwardAnswerKey": null
},
{
"id": "19282fa2-1275-f011-a855-000d3a7e86d2",
"questionKey": "55e994ed-b283-4780-b853-0197bfe9ca7d",
"answerKey": "897ed4e2-7fa6-4e35-bc2c-0197bfe9c88f",
"questionId": "2618b504-2e66-f011-a855-000d3a7e86d2",
"auditTemplateId": "f312a790-e98a-4896-9af0-0197acdd69ea",
"auditTemplateVersionId": "6d619637-83cd-4b52-b4d3-01982cf3d5ac",
"auditId": "15d600e4-3bb5-4ab0-9d83-01988e8aab0d",
"auditVersionId": "6a90486c-68ac-437b-91f4-01988e8df6f5",
"sectionId": "2318b504-2e66-f011-a855-000d3a7e86d2",
"categoryId": "2218b504-2e66-f011-a855-000d3a7e86d2",
"sectionKey": "18b6e79d-1414-4192-aa17-0197acdd6e41",
"answerSetKey": null,
"answerSetId": "1018b504-2e66-f011-a855-000d3a7e86d2",
"categoryKey": null,
"causeId": null,
"causeKey": null,
"questionText": "How well did the @Agent attempt to do a soft exit?",
"allowAttachments": false,
"allowNotes": false,
"allowPrompt": true,
"isCompliance": false,
"displayEdit": false,
"questionWeight": 1,
"showAvailableAnswerSets": false,
"editText": false,
"editWeight": false,
"showQuestionOptions": false,
"orderId": 3,
"createdDate": null,
"createdByUserId": "5876EE67-A337-4999-93BE-D7089CD710F2",
"updatedDate": null,
"updatedByUserId": null,
"deletedDate": null,
"deletedByUserId": null,
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"analysisSummary": "Adam from Zappie calls Ian to follow up on an inquiry Ian made in February regarding phone lines and broadband. Ian explains that he has since switched providers due to the high volume of calls he rec...",
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